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Is Social Media Customer Service Too Challenging?
I hear routinely from clients that are struggling to either keep up with their social media strategy or hesitant to carry out one for that very reason. In the article that follows from Tamara Farley...
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How to Respond to the Media During a Business Crisis
“Can you rrrepeat the question?” Once upon a time, business people could deal with a crisis in their company or industry after due consideration and forethought. Often, people outside the company...
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Crisis Media Relations – Rule the Court of Public Opinion
Part 2 of my series on Crisis Media Relations includes selecting spokespeople, ways to control the “court of public opinion,” and knowing when to yield the floor to company legal advisors. There are...
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Giant Monster Playset, Film Trailer
I thought I would share something a little different as we come up on ringing in the New Year. A friend and agency contributor, Greg Pope writes and directs films, (among all his other talents – he...
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Restaurants’ social-media strategies in 2012 | Nation’s Restaurant News
Restaurants’ social-media strategies in 2012 | Nation’s Restaurant News.
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Crisis Media Relations: Prepare or Perish
Part 3 of our examination of crisis response media relations includes correct preparation and presentation. Your ability to handle curve balls thrown at your during a crisis is all about preparation....
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The Internet and Crisis Management
Part 4 of our examination of crisis media management looks at how to harness the Internet’s powerful communication platform to assist with crisis management in the press . Many companies find...
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10 Things You Didn’t Know About Mobile
I was sharing this information with a client when we were discussing their e-commerce technology and their mobile-enabled website. The statistics are compelling and really resonated with my client. I...
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Tackling the Guestroom’s Biggest Challenges – Insights from the Hotel...
I attended the 2012 Hotel Technology Forum, (hosted by Hospitality Technology Magazine), and came away with some great insights from the gathering of industry leaders. They had record attendance...
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Can the Inmates Run the Asylum? A Case for Associate Self-Scheduling.
I was attending a Kronos Live user conference event yesterday in Charlotte, NC. During a presentation on employee engagement led by Jennifer Ardery, the subject of self-scheduling came up and I...
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